Privacy Policy

1. Introduction

LOTUS ENTERPRISES ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lotusenterprises.shop or engage with our IT services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Company information and job title
• Project requirements and business needs
• Communication preferences
• Payment and billing information

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

LOTUS ENTERPRISES uses your information for the following purposes:

• Providing and improving our IT services
• Communicating about projects and services
• Processing payments and managing accounts
• Sending marketing communications (with consent)
• Analyzing website usage and improving user experience
• Complying with legal obligations

4. WhatsApp Marketing Communications

By checking the WhatsApp consent checkbox on our contact form, you explicitly agree to receive marketing and promotional messages from LOTUS ENTERPRISES via WhatsApp. You can withdraw this consent at any time by:

• Replying "STOP" to any WhatsApp message
• Contacting us at contact@lotusenterprises.shop
• Calling us at +91 9632848094

5. Information Sharing and Disclosure

LOTUS ENTERPRISES does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain:

• Contact information: Until you request deletion or withdraw consent
• Project data: For the duration of the project plus 7 years for legal compliance
• Website analytics: Up to 26 months
• Marketing communications: Until you unsubscribe

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, contact us at contact@lotusenterprises.shop.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage
• Preference cookies: To remember your settings

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We recommend reviewing their privacy policies before providing any information.

11. Children's Privacy

LOTUS ENTERPRISES does not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

16. Compliance

LOTUS ENTERPRISES is committed to complying with applicable data protection laws, including:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (when enacted)
• General Data Protection Regulation (GDPR) for EU residents
• Other applicable international privacy laws

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This Privacy Policy demonstrates LOTUS ENTERPRISES' commitment to protecting your privacy and maintaining the highest standards of data protection. We continuously review and update our practices to ensure compliance with evolving privacy laws and regulations.